Our Mission



Our mission is to completely delight and satisfy our guests and investors. We are committed to making a difference every day; continually getting better to keep us the best.



Our guiding principles underpin everything that we do on a daily basis, ensuring that we operate to the highest possible standards.



Delighting our guests


We strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. We design and deliver our services and products to address their needs. In fact, we are committed to exceeding their expectations by surprising them with our ability to anticipate and fulfil their wishes.


Working together as colleagues


We emphasize the sharing of responsibility, accountability and recognition through a climate of teamwork. By working together as colleagues and by treating each other with mutual respect and trust, we all contribute to the Groupís overall success.


Promoting a climate of enthusiasm


We are committed to everyone at Benefit-Hotels SA by providing a caring, motivating and rewarding environment. As an industry leader, we are committed to bringing out the best in our people through effective training and meaningful career and personal development, and by encouraging individuality and initiative.


Being the best


We >are an innovative leader in the hotel industry and >we continually improve >our products and services.


Delivering investors value


We are committed to being a growing company. Our success result in investment returns which are consistently among the best in the hotel industry.


Playing by the rules


We maintain integrity, fairness and honesty in both our internal and external relationships and >we consistently live up to our commitments.


Acting with responsibility


We actively participate in the improvement of the environment, just as we >are responsible members of our communities and industry organizations.



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